| Cancellations
must be received in writing:
20 working days prior to the start of a course
receive a full refund
10-19 working days prior to the start of a course
receive a 50% refund.
If the cancellation is received within 10 days
of the course, no refund can be given.
Delegate Changes
Substitution of delegates can be made at any time,
without penalty.
Transfer Requests
Transfer requests made between 15 and 10 working
days prior to the start of course will be honoured
at
The Lean Group’s discretion, subject to confirmation
of a specified alternative date. Any such transfers
will
incur an administrative charge of 20% of the programme
fee.
Transfer requests within the 10 day notice
period cannot be accepted, and the full course
charge will be incurred.
Course Content
Once a confirmation of booking has been sent to
a Client it is deemed that the course content has
been
agreed, The Lean Group Ltd accepts no liability
if the course does not match the requirements of
the
delegates attending.
It is the responsibility of the Client to ensure
that all Delegates are aware of the course objectives,
and meet
any pre requisites set.
Although we try to be flexible, The Lean Group
Ltd reserves the right to cancel or reschedule
a course at
short notice, should there be insufficient demand,
or events beyond our control making this unavoidable.
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